Frequently Asked Questions
Below are some general AASHTO re:source FAQs. More program specific questions can be found on the associated pages:
The In Focus newsletter
is also a good source of information.
What is the difference between AASHTO re:source and CCRL?
AASHTO re:source is part of the American Association of State Highway and Transportation Officials (AASHTO
), which is sponsored
by the state DOTs, the FHWA, the Port Authority of NY/NJ, the Washington DC DOT, and the Puerto Rico DOT. AASHTO re:source offers assessments and proficiency samples in the fields of asphalt binder, emulsified asphalts, hot mix asphalt,
aggregate, soil, metals, and pavement preservation.
The Concrete and Cement Reference Laboratory (CCRL)
is part of ASTM International, which is a standards organization that includes both private and public sector
membership. CCRL offers assessments and proficiency samples in the fields of concrete, aggregate, cement, pozzolan,
masonry, and metals.
If a laboratory is seeking AASHTO accreditation
, they must submit all responses to nonconformities noted in the AASHTO re:source and/or CCRL report to the AASHTO Accreditation Program.
How do I register my laboratory with the AASHTO re:source website?
Registering a laboratory with the AASHTO re:source website will allow the user to request an assessment electronically, and will
also provide the user with access to informative documents, tools, and resources that may assist in the assessment
process. To register a laboratory, first obtain an Access Code and Passkey by completing the Request Laboratory Registration form
or calling us at 240-436-4900. Once logged
in with the assigned Access Code and Passkey
, the user will be able to create a unique login associated with
their email address and a password of their choosing.
I can’t login, what do I do?
If your laboratory is already registered in our system, click the Login link
at the top of the page and use the Forgot Password feature. Enter the email address of your lab’s administrative user. A new password will be sent to that email address. Then copy and paste the new password into the appropriate field on the website.
For a new laboratory not yet in our system, please complete the Request Laboratory Registration form
Please contact our Administrative Staff directly, at 240-436-4900 or email@example.com,
if you cannot recall the email address your laboratory uses to login. We would be happy to assist you.
Can I change the email address I login with?
It is important that you login with an active and accessible email address. To change the email address that you
use to login, please contact our Administrative Staff directly by emailing firstname.lastname@example.org
or calling 240-436-4900.
What are the Primary and Secondary Contacts?
Based on customer feedback, AASHTO re:source has updated the functionality of laboratory account contacts. Laboratory and Accreditation Contacts have been replaced with Primary and Secondary Contacts. The Primary and Secondary Contacts now receive copies of ALL automated emails from AASHTO re:source, including but not limited to: accreditation notifications, invoice
reminders, proficiency sample alerts, and assessment report updates.
The Customer Contact has been replaced with Corporate Contact. The Corporate Contact is also being configured to
receive copies of all automated emails for AASHTO re:source. This contact can be used as a third point of contact or for
someone who oversees multiple branches but wants to get more information than what is available through the specifier
tools on our website. For more information on specifier tools, please read New Tools for Specifiers: the Missing Piece of the Accreditation Puzzle
The Shipping, Enrollment, and Billing Contacts have not changed. They will continue to only receive emails pertinent
to those specific areas.
Why am I getting an AASHTO re:source invoice?
We send invoices for all three of our programs individually. AASHTO re:source used to send out bills for all services at once,
but now it is split out and itemized.
These invoices are sent to the billing contact we have on file for your laboratory. If you believe you are getting
these invoices in error, please contact us at 240-436-4900 or email@example.com
Invoices by Program:
Invoice numbers that begin with AAP are associated with your involvement in the AASHTO Accreditation Program. When
you apply for the AASHTO Accreditation Program, you are invoiced a one-time application fee. The following April,
you will receive a bill for AAP which covers the accreditation for the time between your initial application
and April. Each year thereafter, you will pay for the previous year’s accreditation. To see a detailed
explanation of the billing process, go to the AAP Fees
page. If you do not pay
your bill, your accreditation will be revoked for the entire scope of the accreditation.
Invoice numbers that begin with PSP are associated with your involvement in the Proficiency Sample Program. In September
of every year, you will receive an invoice for the upcoming year’s enrollment subscriptions. If you are
new to the program or are adding new samples to an existing enrollment, you will receive an invoice for those
samples once your request has been processed. For a breakdown of these fees, please see the PSP Fees
page. When laboratories order Extra Proficiency Samples
, either to address an accreditation issue or for internal use, a new invoice will be issued. These extra samples will not be shipped until we have received payment.
Invoice numbers beginning with LAP are associated with the Laboratory Assessments Program. When the final report
of your assessment is issued, an invoice will also be sent. These invoices are only sent in relationship to an
assessor visiting your laboratory. Please visit the LAP Fees
page for a detailed list of tests and fees associated with on-site assessments.
How do I pay an AASHTO re:source invoice?
You can pay your AASHTO re:source invoices by check, credit card, or wire transfer. All invoices are payable in US currency.
To pay by check, please make all checks payable to:
P.O. Box 611013
Washington, D.C. 20061-1013
Please note invoice number on check.
At this time we do not accept credit card payments on-line. However, you can contact our Administrative Staff at
240-436-4900, or firstname.lastname@example.org
, to make a credit card payment
We currently accept Visa, Master Card, and American Express.
If you would prefer to pay invoices by wire transfer, please contact our Administrative Staff at email@example.com
, or 240-436-4900, for more information.
I don't see the answer to my question. Can I ask a new question?
Yes, you can. Send us your question
and we might add it to the FAQ page. You may also want to check the other FAQ pages, as well as review previous