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"We think it’s a good value because the audit, the recognition and the hands-on real time demonstrations that you get from their people. They are good at putting techs at ease."


Bowser-Morner, Inc.

Jim Fletcher, Vice President, Director of Laboratory Services Construction Services Division

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55+ years of experience
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Frequently Asked Questions - Laboratory Assessments


Many frequently asked questions regarding laboratory assessments are answered in the In Focus article, "Seven Steps for a "Perfect" On-Site Assessment." Additional information on the Laboratory Assessment Program can be found in the In Focus newsletter.

If you have questions regarding the fees associated with a laboratory assessment, visit the Tests and Fees page, or review the "New On-Site Assessment Fee Structure" announcement published September 2018. 

Remote Laboratory Assessment Questions


Visit the Remote Assessments page for more details on this service.

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What is a remote assessment?
A remote assessment is conducted using a combination of desktop auditing, online web conferencing, and video streaming in order to obtain evidence of compliance to quality management system and testing standards. We recommend that you review the Policy and Guidance on Remote Assessments for full details. Additional resources that you may find useful include:
My laboratory is currently AASHTO Accredited, are we required to request a remote assessment in order to maintain our accreditation?
If your laboratory is due for an assessment as part of the regular assessment tour, you are required to request a remote assessment to maintain your AASHTO Accreditation. AASHTO re:source will email your laboratory’s Primary and Secondary Contacts when it is time to submit a request. AASHTO will begin conducting on-site assessments in states/territories where available information indicates that COVID-19 conditions are safe for travel. If your state/territory is transitioned to on-site assessments, you will be notified by email. You can review the Estimated Assessment Schedule any time to check for updates. Please review our COVID-19 information page for additional information on our transition back to on-site assessments.
My laboratory is already scheduled for a remote assessment. Can I just wait and have an on-site assessment instead?
No. We will be conducting all assessments remotely until we have deemed that we can safely travel to your state/territory. Postponing or cancelling your assessment may result in revocation of your lab’s accreditation (if applicable) and cancellation fees.
My laboratory is located outside of the United States. Will my assessment be remote or on-site?
All customers in Canada and other areas outside of the United States can expect their assessments to be remote for the time-being. We will send an email to these customers when we are able to safely resume on-site assessments internationally.
Parts of my state/territory are safer to travel than others. Why are remote assessments determined for the entire state/territory?
While there may be regions within a state or territory where the COVID-19 outlook better than others, our assessors must typically travel through several parts of a state or territory on an assessment trip. Any further breakdown of states and territories create unnecessary safety, scheduling, and logistical risks.
Will remote assessments be used for laboratories that are currently accredited or typically have an assessment as part of the regular assessment tour?
Yes, the Laboratory Assessment Program’s regular tour schedule will continue with remote assessments for all customer for the time being. AASHTO will begin conducting on-site assessments in states/territories where available information indicates that COVID-19 conditions are safe for travel. Please review our COVID-19 information page for additional information on our transition back to on-site assessments.
If I have a remote assessment for first-time accreditation, do I have to have a regular on-site assessment eventually?
Yes. Laboratories that have a remote assessment for first-time accreditation will be required to receive an abbreviated on-site assessment once we resume visiting customers on-site in order to maintain their accreditation.
Will AASHTO re:source offer remote assessments in lieu of on-site assessments permanently?
No. This is not a permanent change to our services. We will resume on-site assessments as soon as it is safe to do so. We are currently evaluating how, if at all, remote assessments could be used to supplement on-site assessments once the COVID-19 pandemic is behind us.
Can I request to have an on-site assessment following my remote assessment once AASHTO re:source is able to resume visiting customers in person?
Follow up on-site assessments are only required for laboratories that obtain initial AASHTO Accreditation from a remote assessment. However, we are able to accommodate other customers who wish to have an on-site assessment following a remote assessment, if needed.
What software will be used for the remote assessment?
Zoom will be used for all parts of the remote assessment. Zoom can be downloaded to most desktop and mobile devices. AASHTO re:source will be the Zoom host for remote assessments, and the laboratory can sign up for a free Zoom account. For more information on video, audio, and internet streaming requirements, view the Policy and Guidance on Remote Assessments.
How do I prepare for my remote assessment?
Assessment Preparation Lists are available on the AASHTO re:source website. These documents describe steps a laboratory should take to prepare for each test that they will present during the assessment. The lists include information regarding sample preparation and testing guidance. In addition to demonstration of test procedures, the laboratory should be prepared to demonstrate checking the dimensions of their laboratory equipment as described in the Policy and Guidance on Remote Assessments. You may also use the Remote Assessment Checklist to help you prepare for the remote assessment.
How do I request a remote assessment through CCRL?
Cement and Concrete Reference Laboratory (CCRL) performs assessments in the fields of concrete, cement, and mortar. If you are interested in a remote assessment through CCRL, we recommend that you contact CCRL directly. To learn more, visit CCRL’s website.
I don’t see the answer to my question. Can I ask a new question?
Yes, you can. Send us your question, and we might add it to the FAQ page. You may also want to check the FAQ pages for the other programs as well as review previous newsletter articles.

General Laboratory Assessment Questions


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How do I get started to have an assessment?
Submit an Assessment Request. An AASHTO re:source assessment and AASHTO Accreditation are both requested by using this single form. Laboratories must agree to our Laboratory Rights and Responsibilities for AASHTO re:source Assessments when submitting a request for an assessment. Laboratories must be registered with the AASHTO re:source website to submit an Assessment Request.

To register a laboratory, first complete the Registration Request Form. An Access Code and Passkey will then be issued and the user will be able to create a unique login associated with their email address and a password of their choosing. If you have any questions or problems when submitting the request, please contact us at (240) 436-4900 or email info@aashtoresource.org, so that we may assist you.
I’ve submitted an assessment request. What happens next?
The laboratory will receive a confirmation email indicating we have received the request for an assessment. When AASHTO re:source assessors are visiting your area, a formal announcement notice will be emailed to your laboratory approximately four to five weeks before the scheduled assessment date. If you have requested an out-of-sequence assessment, you will be contacted by AASHTO re:source to review any additional fees prior to scheduling a date for the assessment. If you are seeking or maintaining AASHTO Accreditation, you will have to submit documentation to AASHTO re:source prior to your on-site assessment.
Do I have to submit any documentation to AASHTO re:source prior to the on-site assessment?
For laboratories that are seeking or maintain their AASHTO Accreditation, we require laboratories to submit their quality manual policies and procedures prior to the assessment. Please see our Policy and Guidance on Submitting Documents Prior to the On-Site Assessment for additional information. Laboratories will not be required to submit equipment, training, and other records prior to the on-site assessment. A due date for submitting these documents of two weeks prior to the on-site assessment will be established for in-sequence assessments for customers that are currently accredited. Failure to submit these documents by the due date will result in a surcharge added to the assessment invoice in the amount of $700. Additional information on this policy will be made available on our website soon.
What occurs during an assessment?
An assessment consists of an observation of the test procedures for each test selected by the laboratory and an examination of the apparatus used in performing the tests. Laboratories seeking AASHTO accreditation will be evaluated for compliance with AASHTO R 18 and other optional quality system standards, if requested. This part of the assessment will include a review of the laboratory’s policies, procedures, and documentation. At the end of the assessment, the assessor will present a preliminary report of the findings. A typical assessment takes between one and three days.
How is AASHTO ensuring safety while conducting on-site assessments during the COVID-19 pandemic?
The safety of our customers and laboratory assessors is AASHTO’s prime concern as we return to on-site assessments. To help ensure assessments are conducted in a safe environment, AASHTO is committed to the actions described in our Duty of Care policy.
How does my laboratory obtain AASHTO Accreditation?
How can I prepare for an on-site assessment?
Assessment Preparation Lists are available on the AASHTO re:source website. These documents describe steps a laboratory should take to prepare for each test that they will present during the assessment. The lists include information regarding sample preparation and testing guidance.
How often will my lab be assessed?
AASHTO re:source completes a tour of all laboratories within an approximate 24-month interval. View the schedule to determine if we will be visiting your area in the near future. If a laboratory requires an assessment at a time that is not in sequence with our planned visit to their area, additional charges may apply for an “out-of-sequence” laboratory assessment.
How much will the on-site assessment cost?
The fees associated with the assessment will vary depending upon the scope of tests that the laboratory has requested. A complete description of the costs associated with a laboratory assessment are described on the LAP Fees page. In addition, a laboratory will be able to view the calculated total cost for their assessment when submitting an Assessment Request on the AASHTO re:source website (see “How do I get started?”).
What if I need to postpone my assessment?
The Laboratory Assessment Program schedules assessments in a specific tour sequence. Postponing the scheduled assessment at any time may result in additional charges, out-of-sequence fees, and may negatively impact the laboratory’s accreditation status. Laboratories are encouraged to alert AASHTO re:source in advance if there is a potential conflict during the time that we are estimating to be in your area. The current tour schedule may be viewed by online. If it is necessary to change your schedule assessment date, you are urged to contact AASHTO re:source within 5 days of receipt of the assessment announcement notification to minimize additional charges and potential effect on the laboratory’s accreditation.
What happens after the assessment has been completed?
Three to four weeks after the assessment has been completed, a laboratory will typically receive an email notification that the final copy of their assessment report has been issued. A laboratory may view the electronic version of their assessment report by logging in to the AASHTO re:source website and clicking on the “My Tab” tab. Laboratories that are seeking AASHTO accreditation must resolve all nonconformities in their assessment report within 60 days of the report issue date.
Can I request a remote assessment instead of an on-site assessment?
Currently, AASHTO re:source is transitioning from remote assessments back to on-site assessments. AASHTO will begin conducting on-site assessments in states/territories where available information indicates that COVID-19 conditions are safe for travel. Please review our COVID-19 information page for additional information on our transition back to on-site assessments. If your state/territory is transitioned to on-site assessments, you will be required to have your assessment on-site. We are happy to provide remote assessments to customers who wish to add tests to their current scope of accreditation at any time.
Does AASHTO re:source assess laboratories for concrete, cement, and mortar?
No, the Cement and Concrete Reference Laboratory (CCRL) performs assessments in the fields of concrete, cement, and mortar. To learn more, visit CCRL’s website.
I don’t see the answer to my question. Can I ask a new question?
Yes, you can. Send us your question, and we might add it to the FAQ page. You may also want to check the FAQ pages for the other programs as well as review previous newsletter articles.
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