Changes to Services Due to COVID-19
View all re:source announcements on our News & Announcements page.
May 26, 2022
Return to On-Site Assessments
AASHTO re:source will resume on-site assessments (rather than remote assessments) in all parts of the United States starting July 25, 2022. We will continue to perform remote assessments for customers outside of the United States. We will continue to offer remote assessments for all laboratories that need a supplemental assessment in order to add standards to their current scope of accreditation.
Duty of Care
The safety of our customers and laboratory assessors is AASHTO’s prime concern as we return to on-site assessments. To help ensure assessments are conducted in a safe environment, AASHTO is committed to the actions described in our Duty of Care policy.
What to Expect Next
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Laboratory Status
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What to Expect and Next Steps
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Your laboratory recently had a regular in-sequence remote assessment.
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You do not need to take any action at this time. There are some rare cases where customers that gained their initial accreditation through a remote assessment will be required to have an on-site supplemental assessment. These laboratories were contacted separately on March 25, 2022.
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Your laboratory is scheduled for a remote assessment prior to July 25, 2022.
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Proceed with the remote assessment as scheduled. Additional information regarding remote assessments can be found our Remote Assessments webpage.
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Your laboratory has not yet received an assessment and is not yet scheduled for an assessment but has submitted a request for an assessment.
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Your assessment will likely be an on-site assessment*. Here is a timeline of what to expect next:
- Approx. 4-6 weeks before your assessment: Your assessment will be manually converted from a remote assessment to an on-site assessment in our system as part of our scheduling process. You will receive an announcement letter from AASHTO regarding your on-site assessment. There is no cause for concern if your assessment is still labeled as remote in our system at this time, and we appreciate your patience as we work through this manual process.
- After your assessment is scheduled: You will be required to submit quality system documentation to AASHTO re:source at least two weeks prior to the start date of your on-site assessment. More information can be found in our Policy and Guidance on Submitting Documents Prior to the On-Site Assessment.
- Anytime up to the date of your on-site assessment: If data indicates that COVID conditions in your state have worsened, all assessments in the state may be changed back to remote at any time*.
Additional Information Regarding Document Submittal: As part of our return to on-site assessments, we are moving to a more streamlined document submittal process. We recommend waiting to submit documents until your on-site assessment is scheduled and converted to an on-site assessment in our system in order to utilize the new and improved process. However, if you choose to submit the documents before the assessment is scheduled, your assessor will be able to access them. Please communicate with your assessor about any documents you have uploaded to the old system once your assessment has been scheduled.
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Your laboratory has not yet received a remote assessment, an assessment has not been scheduled, and you have not yet submitted a request for an on-site assessment.
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Your assessment will likely be an on-site assessment*. Here is a timeline of what to expect next:
- Approx. 4 months before your assessment: You will receive a notification from AASHTO re:source that it is time for you to submit a request for an assessment in order to be included in the normal tour sequence. Your request will automatically come into our system as an on-site assessment.
- Approx. 4-6 weeks before your assessment: You will receive an announcement letter from AASHTO regarding your on-site assessment.
- After your assessment is scheduled: You will be required to submit quality system documentation to AASHTO re:source at least two weeks prior to the start date of your on-site assessment. More information can be found in our Policy and Guidance on Submitting Documents Prior to the On-Site Assessment.
- Anytime up to the date of your on-site assessment: If data indicates that COVID conditions in your state have worsened, all assessments in the state may be changed back to remote at any time*.
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*If AASHTO re:source makes the decision to change assessments from on-site to remote, laboratories affected will be notified individually via email and will receive direct communication from their assigned laboratory assessor(s). Additionally, the laboratory will be charged fees at the remote assessment rate.
Frequently Asked Questions
Please visit the Laboratory Assessment Program’s FAQ page for updated questions and answers regarding the transition back to on-site assessments.
Thank you for your patience as we return to on-site assessments. If you have any concerns or questions, please contact us as lap@aashtoresource.org.
September 29, 2021
After careful planning, AASHTO will begin conducting on-site assessments in states/territories where available information indicates that COVID-19 conditions are safe for travel. COVID-19 data will be monitored continually until all assessments in the state are complete.
Duty of Care
The safety of our customers and laboratory assessors is AASHTO’s prime concern as we return to on-site assessments. To help ensure assessments are conducted in a safe environment, AASHTO is committed to the actions described in our Duty of Care policy.
What to Expect Next
Until you hear from us, you can assume your upcoming assessment will be a remote assessment. You can review the Estimated Assessment Schedule any time to check for updates.
- Approx. 4 months before we begin conducting assessments: All laboratories in your state/territory will be notified to submit their assessment request.
- Approx. 8 weeks before assessments are scheduled to begin: If we anticipate transitioning your laboratory’s assessment from remote to on-site, you will receive an email with further details.
- Anytime up to the date of your on-site assessment: If data indicates that conditions have worsened, all assessments in a state/territory may be changed back to remote.
If AASHTO re:source makes the decision to change assessments from on-site to remote, laboratories affected will be notified individually via email and direct communication from their assigned laboratory assessor(s). Additionally, the laboratory will be charged fees at the remote assessment rate.
Frequently Asked Questions
Please visit the Laboratory Assessment Program’s FAQ page for updated questions and answers regarding the transition back to on-site assessments.
Thank you for your patience as we continue to work toward returning to on-site assessments. If you have any concerns or questions, please contact us as lap@aashtoresource.org.
August 16, 2021
In our last communication regarding on-site assessments, we announced the decision to postpone the return to on-site assessments. At this time, we will continue to conduct remote assessments until further notice. When a new target date for return to on-site assessments has been determined, we will inform customers via email, our website, and social media. We will send another update to customers no later than October 3, 2021.
Frequently Asked Questions
We have done our best to answer some of your questions below. If you cannot find an answer to your question, please send us your question through this online form.
- My laboratory is already scheduled for a remote assessment. Can I just wait and have an on-site assessment instead?
No. We will be conducting all assessments remotely until further notice. Postponing or cancelling your assessment may result in revocation of your accreditation and cancellation fees.
- My laboratory had a remote assessment for initial accreditation. I know I need to have an abbreviated on-site assessment. What do I need to do?
AASHTO re:source staff will email you approximately two months prior to your on-site assessment to let you know that it is time to submit a request. You do not need to do anything until we contact you.
- I already submitted my laboratory’s assessment request, but the assessment has not been scheduled yet. Is there anything that I need to do?
No. You will receive an email from us 4-6 weeks before the start date of your assessment. You can review our schedule to get a better idea of when we will be visiting your area, or you can contact us at lap@aashtoresource.org.
Resources to Help You Prepare for Your Assessment
Whether your next assessment is remote or on-site, there are some things that you can do to ensure that you are prepared to get the most out of the experience. We encourage you to check out the recording of our latest webinar, Ready Set, Go: How to Prepare for an Assessment, which will guide you through the assessment process, step-by-step. You can also listen to our Podcast episode on the same subject. In addition, we have a helpful infographic on How to Prepare for Your Remote Assessment.
If you have more questions, please submit them through this online form.
August 2, 2021
In June, we announced our plan to return to on-site assessments in September. After careful consideration, AASHTO re:source has made the difficult decision to postpone this return to on-site assessments.
Postponement of the Return to On-Site Assessments
At this time, we will continue to conduct remote assessments. When a new target date for return to on-site assessments has been determined, we will inform customers via email, our website, and social media.
This decision was made for several reasons, including concerns regarding the current upward trend in COVID-19 cases across the country. In addition, we believe that more time is needed to fully develop and communicate appropriate travel and safety policies to our assessment team and customers.
What to Expect Next
AASHTO re:source will continue to communicate with customers on this topic regularly. You can expect another communication from us in mid-August.
If your laboratory has an assessment scheduled with AASHTO re:source, your laboratory’s assessment will proceed as a remote assessment. Follow the instructions laid out in the announcement letter that you have received, as well anything communicated to you directly by your assessor.
If your laboratory has received notification from us that you will need to submit a request for an assessment to maintain your AASHTO accreditation, please submit your request by the deadline communicated to you.
Please Submit Your Feedback, Questions, and Concerns
Thank you for your patience with us as we continue to work toward returning to on-site assessments. If you have any concerns or questions regarding this transition back to on-site assessment, we encourage you to provide your feedback using this online form.
June 29, 2021
We are pleased to announce that AASHTO re:source is tentatively planning to resume on-site laboratory assessments the week of September 6, 2021.
Please Submit Your Feedback, Questions, and Concerns
We have done our best to address many of your questions and concerns below. However, if you have further questions or concerns, please send them to us through this online form.
Additional Updates Coming Soon
We are working to carefully plan this transition and will share additional updates as more information is available. You should expect to receive another communication from us in mid to late July with additional updates. These updates will include additional information regarding updated policies and procedures, fees, and safety.
On-Site Assessment Fees
With the resumption of on-site assessments, we are also updating the base and half-day fees associated with the program. The updated Base Fee of $780 is charged for every on-site assessment regardless of the scope of the assessment. The updated Half-Day Fee of $1295 is charged based on amount of time each fully trained assessor is in the field assessing. You can find full details on these new fees on the Test and Fees page of our website.
Attend Our Webinar on August 12, 2021
We will be hosting a Webinar called “Ready, Set Go: How to Prepare for an AASHTO re:source Assessment” on August 12, 2021, where we will discuss details of our return to on-site assessments and answer customer questions. You can register for the webinar here. If you are unable to attend, a recording will be available on our YouTube channel a few days after the live event.
Frequently Asked Questions
We have done our best to answer some of your questions below. If you cannot find an answer to your question, please send us your question through this online form. This form can also be used to share any other concerns regarding on-site assessments that you may have.
- What are AASHTO re:source’s COVID-19 safety policies for on-site assessments?
We are working currently with AASHTO leadership and carefully reviewing CDC guidelines to develop our safety procedures. As always, the safety of our assessors and our customers is our top priority. If you have safety concerns or considerations that you would like to share with us, please let us know about them through this online form.
- My laboratory is already scheduled for a remote assessment. Can I just wait and have an on-site assessment instead?
No. Any assessments that are scheduled prior to September 6, 2021 will be conducted remotely. Postponing or cancelling your assessment may result in revocation of your accreditation and cancellation fees.
- My laboratory had a remote assessment for initial accreditation.I know I need to have an abbreviated on-site assessment.What do I need to do?
AASHTO re:source staff will contact you approximately two months prior to your on-site assessment to let you know that it is time to submit a request. You do not need to do anything until we contact you.
- I already submitted by assessment request, but my assessment has not been scheduled yet. Is there anything that I need to do?
No. If the assessment is scheduled on or after September 6, 20201 we will automatically change the request over to an on-site assessment. We will contact all customers with an open remote assessment request to inform them of any changes to fees in the next several weeks.
- What will be fees be for on-site assessments?
Our current fee structure can be found here. It should be noted that while performing remote assessments, we did not charge customers Out-of-Sequence Fees. Due to the additional travel costs incurred for on-site Out-of-Sequence Assessments, we will resume charging these fees.
- AASHTO re:source required laboratories to submit all quality system policies, procedures, and records prior to remote assessments. Will this policy be the same for on-site assessments?
We will be requiring laboratories to submit their quality manual policies and procedures only. Laboratories will not be required to submit equipment, training, and other records prior to the on-site assessment. A due date of two weeks prior to the on-site assessment will be established for in-sequence assessments for customers that are currently accredited. Failure to submit these documents by the due date will result in a surcharge added to the assessment invoice in the amount of $700. Additional information on this policy will be made available on our website soon.
We will be requiring laboratories to submit their quality manual policies and procedures only. Laboratories will not be required to submit equipment, training, and other records prior to the on-site assessment. A due date of two weeks prior to the on-site assessment will be established for in-sequence assessments for customers that are currently accredited. Failure to submit these documents by the due date will result in a surcharge added to the assessment invoice in the amount of $700. Additional information on this policy will be made available on our website soon.
Thank you for your patience with us as we formulate our plans to return to on-site assessments. We look forward to seeing many of you again in person soon. Again, if you have any concerns or questions regarding this transition back to on-site assessment, we encourage you to provide your feedback using this online form.
June 30, 2020
The health and safety of our staff, customers, and communities continue to be our top priority. Currently, limited staff members have restricted access to our facilities. Below are the most recent changes to our programs:
Proficiency Samples
We have resumed most of our proficiency sample-related activities. Please visit the Proficiency Sample Schedule page for the most current sample dates and deadlines.
Specific questions regarding these changes can be directed to Proficiency Sample Program Manager, John Malusky at
jmalusky@aashtoresource.org or 240-436-4825.
On-Site Assessments
AASHTO re:souce is now conducting remote assessments for all customers as part of our regular tour schedule. In May we announced the use of remote assessments for customers with urgent needs. We decided to expand the use of remote assessments to all customers due to the continued travel restrictions and to meet customer needs. For complete details, please visit the
Remote Assessments page and the
assessment FAQ page.
Please note this is not a permanent change to our services. On-site laboratory assessments are still suspended until further notice, but we will resume in-person assessments as soon as it is safe to do so.
Questions regarding any of these changes can be directed to Laboratory Assessment Program Manager, Maria Knake at
mknake@aashtoresource.org or 240-436-4804.
AASHTO Accreditation
AASHTO Accredited laboratories are encouraged to communicate any concerns about deadlines with their Quality Analyst for any open accreditation events. Questions regarding how this further impacts your laboratory’s accreditation can be directed to AASHTO Accreditation Program Manager, Brian Johnson at
bjohnson@aashtoresource.org or 240-436-4820.
Future Actions
AASHTO is monitoring this situation closely and will update customers with any further changes to our services. Please contact AASHTO re:source Manager, Bob Lutz at
rlutz@aashtresource.org or 240-436-4801 or CMRL Director, Steve Lenker at
slenker@aashtoresource.org or 240-436-4770 with any questions or concerns.
May 19, 2020
AASHTO offices will remain closed at this time. We are monitoring this situation closely and updating programs as needed.
Proficiency Samples
Throughout our response to the COVID-19 crisis, we have evaluated the timeline for the production and packaging of samples, as well as the revised closing and final report dates on samples that are currently distributed. This thorough evaluation of the program has led us to the decision to cancel the 2020 Slurry and Micro Surfacing Proficiency Sample Round. Participants in the sample round have received an email with more detailed information.
The closing and final report dates for samples currently distributed have been revised once again.
Please visit the schedule page for updated dates. Specific questions regarding any of these changes can be directed to Proficiency Sample Program Manager, John Malusky at
jmalusky@aashtoresource.org or 240-436-4825.
No other programmatic changes have been made. See the May 7, 2020 announcement for the most current information on change to laboratory assessments and AASHTO Accreditation.
May 7, 2020
For the health and safety of our staff, customers, and communities, the offices of AASHTO remain closed. Below are the most recent changes to our programs:
Proficiency Samples
The 2020 Asphalt Mixtures Marshall, Hveem, and Gyratory Design sample ship and closing dates have been delayed. Please visit the schedule page for updated dates.
We are hopeful that this schedule change will accommodate the situation, however, please keep in mind that the schedule may change as the pandemic progresses. Specific questions regarding these changes can be directed to Proficiency Sample Program Manager, John Malusky at
jmalusky@aashtoresource.org or 240-436-4825.
On-Site Assessments
We are now offering remote assessments. This is currently only available to customers seeking accreditation for the first time or need to add tests to their current scope of accreditation. Laboratories that are currently accredited by AASHTO are not eligible at this time. For complete details, please visit the
Remote Assessments page.
On-site laboratory assessments are still suspended until further notice. Questions regarding any of these changes can be directed to Laboratory Assessment Program Manager, Maria Knake at
mknake@aashtoresource.org or 240-436-4804.
AASHTO Accreditation
AASHTO Accredited laboratories are encouraged to communicate any concerns about deadlines with their Quality Analyst for any open accreditation events. Questions regarding how this further impacts your laboratory’s accreditation can be directed to AASHTO Accreditation Program Manager, Brian Johnson at
bjohnson@aashtoresource.org or 240-436-4820.
Future Actions
AASHTO will continue to monitor this situation and will update customers with any further changes to our services. Please contact AASHTO re:source Manager, Bob Lutz at
rlutz@aashtresource.org or 240-436-4801 or CMRL Director, Steve Lenker at
slenker@aashtoresource.org or 240-436-4770 with any questions or concerns.
April 20, 2020
We continue to monitor this situation closely and are making adjustments to our programs as needed.
Proficiency Samples
The deadlines for submitting data for the following proficiency samples have been further extended:
- Fine Aggregate 207/208: May 21, 2020
- Soil Classification and Compaction 181/182: June 11, 2020
- Viscosity Graded Asphalt Cement 259/260: June 18, 2020
- Performance Graded Asphalt Binder 259/260: June 25, 2020
Specific questions regarding these changes can be directed to Proficiency Sample Program Manager, John Malusky at
jmalusky@aashtoresource.org or 240-436-4825.
On-Site Assessments
All on-site laboratory assessments are suspended until further notice. Questions regarding an upcoming assessment can be directed to Laboratory Assessment Program Manager, Maria Knake at
mknake@aashtoresource.org or 240-436-4804.
AASHTO Accreditation
AASHTO Accredited laboratories are encouraged to communicate any concerns about deadlines with their Quality Analyst for any open accreditation events. Questions regarding how this further impacts your laboratory’s accreditation can be directed to AASHTO Accreditation Program Manager, Brian Johnson at
bjohnson@aashtoresource.org or 240-436-4820.
Future Actions
AASHTO will continue to monitor this situation and will update customers with any further changes to our services. Please contact AASHTO re:source Manager, Bob Lutz at
rlutz@aashtresource.org or 240-436-4801 or CMRL Director, Steve Lenker at
slenker@aashtoresource.org or 240-436-4770 with any questions or concerns.
March 13, 2020
The health and safety of our customers, staff, and communities are of utmost importance to AASHTO. After careful consideration, the following changes will be made to our programs effective Monday, March 16, 2020.
On-Site Assessments
All on-site laboratory assessments are suspended until further notice. Customers who currently have assessments scheduled will receive a phone call from our office to confirm receipt of this message. We will continue to monitor the situation to determine when we can resume on-site assessments. Questions regarding your upcoming assessment can be directed to Laboratory Assessment Program Manager, Maria Knake at mknake@aashtoresource.org or 240-436-4804.
AASHTO Accreditation
The AASHTO Accreditation Program will add 30 days to the deadlines of any open accreditation events. Questions regarding how this further impacts your laboratory’s accreditation can be directed to AASHTO Accreditation Program Manager, Brian Johnson at bjohnson@aashtoresource.org or 240-436-4820.
Proficiency Samples
The deadlines for submitting data for the following proficiency samples have been extended for 28 days:
- Fine Aggregate 207/208: April 24, 2020
- Soil Classification and Compaction 181/182: May 14, 2020
- Viscosity Graded Asphalt Cement 259/260: May 21, 2020
- Performance Graded Asphalt Binder 259/260: May 28, 2020
Specific questions regarding these changes can be directed to Proficiency Sample Program Manager, John Malusky at jmalusky@aashtoresource.org or 240-436-4825.
2020 AASHTO re:source Technical Exchange (March 23-26)
This event has been canceled. More details can be found on the event site.
Future Actions
AASHTO will continue to monitor this situation closely and will update customers with any further changes to our services. Please contact AASHTO re:source Manager, Bob Lutz at rlutz@aashtresource.org or 240-436-4801 or CMRL Director, Steve Lenker at slenker@aashtoresource.org or 240-436-4770 with any questions or concerns.
Thank you for your support and understanding as we navigate this fluid and multi-faceted situation.